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1) How do I setup an account?
A CCH account number is created for you when you place an order with us.  Account numbers cannot be set up in advance of an order.  Account numbers are generated regardless of the payment method you use when placing an order. 

2) How long do I have to wait between ordering and delivery of my product?
Most products are available for use within 5 to 7 working days, depending on the destination of the product. The above delivery days are only applicable to customers in . For customers outside , delivery will take 7 - 10 working days.

3) Changing your Company, Organisation or Firm name?
To request a change to your company, organisation, or firm name, a signature is required from you or the person accepting liability for the change. Please include the following information on company letterhead, affix your signature, and fax it to +91 124 4960888

Information as it appears in CCH records:

  • Customer/Account Number(s)
  • Company/Organisation/Firm Name
  • Type of Industry
  • Company Size
  • Street including suite, floor or room
  • City, State, Zip Code
  • Contact
  • Phone
  • Fax
  • E-Mail

Indicate the new name; if your address has changed include that information as well. Please close the letter with the following information:

  1. Name of person authorising change
  2. Phone number of person authorising change
  3. Signature of person authorising change

4) How do I change my address?
To ensure all correspondance and deliveries are sent to the correct person within your organisation, we recommend that you regularly review the contact names associated with your CCH account(s). We request that you send us an email, fax or letter advising the change.

Please include the following information along with the name and phone number of the person authorising the change:

Current Information

  • Customer Number
  • Company Name
  • Address
  • City, State, Zip Code
  • Contact
  • Phone
  • Fax
  • E-Mail

New Information

  • Contact
  • Phone
  • Fax
  • E-Mail
  • Type of Industry
  • Company Size

Please allow at least two weeks for the contact name change to be reflected.

5) Returning Products
Goods sold are not returnable unless the product is not in satisfactory condition and must be exchanged within a week of receipt.

6) How do I cancel my subscriptions?
To cancel your subscription(s) you will need to contact our Customer Care team on +91 124 4960999 or email support@cchindia.co.in

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